RE: RoboHelp docs (was: AuthorIT feedback)

Subject: RE: RoboHelp docs (was: AuthorIT feedback)
From: "Giordano, Connie" <Connie -dot- Giordano -at- FMR -dot- COM>
To: "'BlaineBachman -at- bia -dot- gov'" <BlaineBachman -at- bia -dot- gov>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 20 Jan 2000 10:29:46 -0500

Blaine et al,

That may be true as far as it goes, but Blue Sky's help file for RH2000 is
lacking in sufficient information regarding exporting to print, and
distributing html help for thin client web servers. I have yet to get an
answer from support staff that isn't word for word from the help file, which
doesn't answer the specific questions I have. The help file is better than
it used to be, but it ain't all that.

Rumor has it that Blue Sky only recently hired actual TWs, which could
explain why it took so long for its documentation to improve.

My $.02

Connie Giordano

-----Original Message-----
From: BlaineBachman -at- bia -dot- gov [mailto:BlaineBachman -at- bia -dot- gov]


Assuming you're referring to the paper documentation, I would agree. We're
using RH2000, and due to the sketchiness of the accompanying paper, we have
found occasion to peruse the RH7 books ... [more snippage] Maybe what I was
looking for was in the online help! Sure enough -
and so far, I haven't been disappointed.

So to put a different spin on this, IMHO BlueSky is trying to do what its
product is there to help us do; include good (if not excellent) online help
with the product.

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