Re: ADMIN: Re: OT How do I unsubscribe?.. reading directions

Subject: Re: ADMIN: Re: OT How do I unsubscribe?.. reading directions
From: Peter <pnewman1 -at- home -dot- com>
To: Chuck Martin <CMartin -at- serena -dot- com>
Date: Thu, 27 Jan 2000 07:23:32 -0500



Chuck Martin wrote:
>
> >
> But it's not incompetence, at least not by users. That the door needed a
> label probably means that it was designed so as to look like it should be
> pushed.
>
> A bar all the way across a door generally communicates something that is to
> be pushed. When that's not the case, instead of re-designing the door, most
> times a label is added: Pull.
>
> When users approach the door, they do so without conscious thought. They see
> the bar and recognize from its appearance what to do. Or so they think. They
> are then surprised when pushing does not result in what they expect. That's
> not incompetence in users, that's incompetence in design.
>
What about two door symmetrically designed. One for Entrance and one
for exit.
Are you saying that software should be so intuitive as not to need
documentation? How many zillion lines of code would that need.
I have a friend who had just recovered from a coronary. People, who did
not know he had the attack would ask him how he was? With a big smile,
and in his most cordial voice he would tell them he just had a coronary.
90% smile back and say: "that's nice"
Moral of the story. People don't listen. Most don't read.

--

Peter

Procrastinators Unite!... Tomorrow




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