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Subject:RE: Types of documentation? From:PHILA -at- Mail -dot- VIPS -dot- com To:techwritermw -at- altavista -dot- com, techwr-l -at- lists -dot- raycomm -dot- com Date:Fri, 28 Jan 2000 09:46:16 -0500
Our lead trainer and I are working collaboratively at this stage: she uses
the documentation as the foundation for her training classes (a little extra
incentive for the users to pick up the manuals afterward: they're already
familiar territory). Meanwhile, she draws up procedural and conceptual
exercises, practice assignments and tests based on the documentation. As
she's on the road an increasing percentage of the time, this benefits us
both: she doesn't need to duplicate my work, and I get user feedback based
on what I write.
From: Mr Smith [mailto:techwritermw -at- altavista -dot- com]
Sent: Thursday, January 27, 2000 2:16 PM
Subject: Types of documentation?
Thanks to everyone for being so helpful on my previous post.
I have another general question about types of documentation, and then I'll
probably fade back into LurkerLand for several months. :-)
How do writers typically differentiate training
documentation from user documentation? My thoughts are that training
documentation is designed around the training process (more examples and
more handholding?), whereas user documentation should be used to use the
hardware/software etc (in my mind, with a task-oriented approach).
My statements here are oversimpification...can anyone
confirm/deny my beliefs? I'm sending this email because I'm trying to
explain the difference to my boss, but I'm having a hard time being
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