RE: ISO/IEC 18019 User Documentation Standard - Call for reviewer s

Subject: RE: ISO/IEC 18019 User Documentation Standard - Call for reviewer s
From: Daniel Dresner <daniel -dot- dresner -at- ncc -dot- co -dot- uk>
To: "'techwr-l -at- lists -dot- raycomm -dot- com'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 14 Feb 2000 09:20:24 -0000

Hi Susan,

Thanks for your valuable comments. You raise important points. I am happy to
say that there are active Japanese members of the ISO working group (as well
as representation contrasting culture such as the US and Sweden). The
cultural issues should be well scrutinised. (Incidentally, the Australian
representative is actually a Jewish Scotsman!)

In terms of codification of processes in the development literature, this is
so but part of the hidden agenda for the guidelines has been to help
maintain or raise the profile of the technical writers who are still subject
to all the 'process' heartache that we empathise with on TECHWR-L.

Compliance is an interesting point. These *are* guidelines and it may be
appropriate to state that they are followed in an organisation. Compliance
is only associated with standards (although ISO still applies the term
standard to technical reports as well). It is not intended to be an audited
standard such as ISO 9000. The document is intended as a resource for best
practices.

I hope this clarifies the definition a bit.

Best regards

************************************************************
Danny Dresner
Head of Standards
The National Computing Centre Ltd.
Oxford Road
Manchester M1 7ED, UK
daniel -dot- dresner -at- ncc -dot- co -dot- uk
Tel: +44 (0)161 228 6333
Direct Line: +44 (0)161 242 2352
Fax: +44 (0)161 242 2499
Please visit us at http://www.ncc.co.uk
ISO 9001/TickIT Certificate: 928858A

'If it's easy . . . you are not doing it right.'

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> -----Original Message-----
> From: SusanH -at- cardsetc -dot- com -dot- au [mailto:SusanH -at- cardsetc -dot- com -dot- au]
> Sent: 14 February 2000 02:06
> To: Daniel Dresner
> Cc: techwr-l -at- lists -dot- raycomm -dot- com
> Subject: Re: ISO/IEC 18019 User Documentation Standard - Call for
> reviewers
>
>
>
> Hello Daniel,
> Thank you for your posting to the techwriters list. I was
> very interested
> in following up your mail on a proposed user documentation standard so
> * downloaded the pdf
> * printed the TOC and scrutinised it carefully
> * read selected sections online (from all chapters)
> * read continuous chapters: Chapter 4, 5


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DISCLAIMER: This e-mail contains proprietary information
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