RE: Online Help or just Help?/e-training?

Subject: RE: Online Help or just Help?/e-training?
From: Ellen Kelly <EllenK -at- learnlinc -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 22 Feb 2000 13:40:33 -0500


I read your post on e-training with interest. There is also another
"e-trend" that encompasses both aspects you talk about. The product I
document is a web-based training classroom tool - students and the
instructor participate in a live class over the Internet. In the distance
education circles this is called "synchronous" learning. It's a cool new
trend that companies are using to train employees in remote offices.
Instructors can use multimedia content, text chat, audio, and video in these
courses, and the students can actively participate. I think this type of
training is something that we will be seeing much more of in the future.


Ellen S. Kelly
Senior Technical Writer
LearnLinc Corporation
(518)286-7000, x467
ellenk -at- learnlinc -dot- com

-----Original Message-----
From: William Swallow [mailto:william -dot- swallow -at- aptissoftware -dot- com]
Sent: Monday, February 21, 2000 9:44 AM
Subject: Re: Online Help or just Help?/e-training?

I believe that "online Help" is used outside the Help authoring community.
Within the community it's safe to just use "Help", as we all know what it
refers to.

I was flipping channels Sunday morning and caught a computer show... They
had e-training in the spotlight. Everyone in the room with me
(engineersthought it was a cool idea (text and multimedia-based training
delivered to your local workstation). The show claimed that e-training would
aid productivity, though I question that, as well as the quality of training
one would get from this mechanism.

It seems to me that this method of "training" would work well for those who
actively learn online anyway - folks like me and you who surf the Web after
hours to learn more about the tools, technologies and techniques used in our
profession. The average employer (and lower) in any establishment would
probably not benefit from e-traiing as much; they'd probably need the
one-on-one contact with an instructor, whether it's in a classroom
environment or in a tutorial setting.

What do you all think of this? Did anyone else veg in front of the boob tuba
and catch this as well? I think it was on ZD TV.

- Bill Swallow

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