RE: Question for WinHlp Developers

Subject: RE: Question for WinHlp Developers
From: Bill Burns <BillDB -at- intl -dot- com>
To: "'TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 23 Feb 2000 10:14:14 -0700

> For the run-of-the-mill, commercial application help system, I think it
> would confuse the reader to use both terms. Such fine distinctions about
> relevance would probably be lost. What's more, a user who wants peripheral
> information is not likely to expect to find it in a specific topic. I
> would be more inclined to include only topics with a high level of
> relevance. Let users check the index or use Find if they want more general
> information. In a snense, all of the help topics for an application are
> relevant in some way, so you have to pick the level of relevance. You
> might think of a See Also link as being a method of categorizing
> information. If it doesn't allow users to narrow a field of information
> adequately, it isn't doing what it should do.
> Now, there may be systems with a level of complexity that requires fine
> distinctions or grades of relevance. I would choose some other label than
> See Also or More, since these are pretty vague descriptors.
> Bill Burns - Eccentric Technology Consultant
> INT' Design & Development
> billdb -at- intl -dot- com
> "If I go to sleep, the clowns will eat me."

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