Re: Policy vs Procedure?

Subject: Re: Policy vs Procedure?
From: Win Day <winday -at- home -dot- com>
To: "Anthony Markatos" <tonymar -at- hotmail -dot- com>
Date: Wed, 01 Mar 2000 21:14:10 -0500

At 03:37 PM 3/1/00 -0800, Anthony Markatos wrote:

Question for all listserv members:

What is the difference between a Policy and a Procedure?

Policy = What

Procedure = How

For example, the Quality System manual I've been reviewing for a client states the corporate policy as what the company wants to achieve. The Standard Operating Procedures explain how to implement the policy.


Win Day
Technical Writer

mailto:winday -at- wordsplus -dot- net

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