Re: procedures for handling customer calls

Subject: Re: procedures for handling customer calls
From: "Jeanne A. E. DeVoto" <jaed -at- jaedworks -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 7 Mar 2000 16:46:17 -0800

At 12:40 PM -0800 3/7/2000, Rene Stephenson wrote:
>We are beginning the process of setting up customer service. We are just
>starting to research the procedures to implement when a customer service
>representative receives a call from a customer. We would love to see some
>procedures that work(ed) at other companies. The industry is irrelevant.

1. Pick up ringing phone.
2. Answer customer's question or solve customer's problem.

Seriously, what kind of procedure are you looking for here? What problem do
you see that you're seeking a procedure to solve? Customer service is not
an easy job, but it's usually pretty straightforward, at least at the level
of "what to do when a customer service representative receives a call from
a customer".

--
jeanne a. e. devoto ~ jaed -at- jaedworks -dot- com
http://www.jaedworks.com






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