Re: procedures for handling customer calls

Subject: Re: procedures for handling customer calls
From: "Schmidt, Gunther" <Gunther -dot- Schmidt -at- maxcess -dot- de>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 8 Mar 2000 08:41:26 +0100

Rene Stephenson wrote:

>We are beginning the process of setting up customer service. We are just
>starting to research the procedures to implement when a customer service
>representative receives a call from a customer. We would love to see some
>procedures that work(ed) at other companies. The industry is irrelevant. We


Rene,

how about designing a form which helps you to record the relevant details?
It will take a while to complete this form, but it's whortwhile. Of course
the items in this form depend on the subject-matter, so you won't find a
form which you can adopt unchanged.

Regards,

Gunther Schmidt




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