RE: Documentation for Beta Users

Subject: RE: Documentation for Beta Users
From: "MacLemale, Laura A. (LNG-MBC)" <Laura -dot- A -dot- MacLemale -at- bender -dot- com>
To: "'TECHWR-L'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 8 Mar 2000 10:09:05 -0500


Are there any statistics available concerning user preference of a manual
vs. online help for software documentation? Any information or resources
that you might have on this topic would be appreciated.

End-users are more likely to be non-techies than techies, of various ages,
who want to find information quickly and easily from a searchable database.

Please copy me on your responses, as I receive the digest. I would be happy
to provide a summary of responses to the list. Many thanks!


Laura A. MacLemale
Technical Communications Coordinator
Matthew Bender, part of LEXIS Publishing
1275 Broadway
Albany, NY 12204
Phone (518) 487-3465
Fax (518) 487-3681
Laura -dot- A -dot- MacLemale -at- bender -dot- com

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