Service Level Agreements

Subject: Service Level Agreements
From: colleen -dot- denardo -at- la-z-boy -dot- com
To: techwr-l
Date: Thu, 9 Mar 2000 5:13:15

Hello all!

As a new lead for our area, my first major task is to develop a template
for service level agreements. I've done lots of research to become familiar
with the concept. Unfortunately, I was unable to find generic examples.
Can anyone help?


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