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Subject:Metric Studies Concerning the Use of Online Help From:Orinthia Collins <ocollins -at- vninet -dot- com> To:"'TECHWR-L -at- LISTS -dot- RAYCOMM -dot- COM'" <TECHWR-L -at- LISTS -dot- RAYCOMM -dot- COM> Date:Wed, 3 May 2000 16:28:46 -0400
Does anyone know of any matrix studies available that quantify the reduction
of customer support calls related to the use of online help in an
application? I could not find anything on the Internet.
Thanks kindly!
Orinthia A. Collins
Video TECHWR-L -at- LISNetworks, Inc.
ocollins -at- vninet -dot- com
