TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Quicken Help Effectiveness Study From:Jo Francis Byrd <jbyrd -at- byrdwrites -dot- com> To:Mark Dempsey <mxd2 -at- osi -dot- com> Date:Thu, 04 May 2000 10:56:57 -0500
From my experience, I think Quicken's documentation - both online and paper are
VERY overrated. Either I have the most weird problems in the world, I don't
understand what I'm doing (a possibility), or it's not as good as claimed (my
Mark Dempsey wrote:
> I remember a previous post here that claimed a study of Quicken's
> fancy-schmancy help system demonstrated that:
> 1. Users felt satisfied with the bells and whistles, but
> 2. Those who had paper docs actually learned more.
> (Say it ain't so!)
> Does anyone know where this study is online?
> -- markdotdempseyatosidotcom