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Subject:Re: Quicken Help Effectiveness Study From:Jo Francis Byrd <jbyrd -at- byrdwrites -dot- com> To:Mark Dempsey <mxd2 -at- osi -dot- com> Date:Thu, 04 May 2000 10:56:57 -0500
From my experience, I think Quicken's documentation - both online and paper are
VERY overrated. Either I have the most weird problems in the world, I don't
understand what I'm doing (a possibility), or it's not as good as claimed (my
personal opinion).
Jo Byrd
Mark Dempsey wrote:
> I remember a previous post here that claimed a study of Quicken's
> fancy-schmancy help system demonstrated that:
>
> 1. Users felt satisfied with the bells and whistles, but
>
> 2. Those who had paper docs actually learned more.
>
> (Say it ain't so!)
>
> Does anyone know where this study is online?
>
> --
> Regards,
>
> -- markdotdempseyatosidotcom
