Re: Quicken Help Effectiveness Study

Subject: Re: Quicken Help Effectiveness Study
From: Jo Francis Byrd <jbyrd -at- byrdwrites -dot- com>
To: Mark Dempsey <mxd2 -at- osi -dot- com>
Date: Thu, 04 May 2000 10:56:57 -0500

From my experience, I think Quicken's documentation - both online and paper are
VERY overrated. Either I have the most weird problems in the world, I don't
understand what I'm doing (a possibility), or it's not as good as claimed (my
personal opinion).

Jo Byrd

Mark Dempsey wrote:

> I remember a previous post here that claimed a study of Quicken's
> fancy-schmancy help system demonstrated that:
> 1. Users felt satisfied with the bells and whistles, but
> 2. Those who had paper docs actually learned more.
> (Say it ain't so!)
> Does anyone know where this study is online?
> --
> Regards,
> -- markdotdempseyatosidotcom

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