RE: We can sink battle ships - and subs!

[kimber_miller -at- acs-inc -dot- com]

We're not supposed to post "me too" or "oh, wow" messages to this list, but what
Guy has stated here should be tattooed on some body part, somewhere...

--Kimber

-----Original Message-----
From:   "Guy A. McDonald" <guy -at- nstci -dot- com> 
Sent:   Wednesday, May 10, 2000 6:05 PM
To:     "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Subject:        RE: We can sink battle ships - and subs! 

<snip>
__Training people to use the documentation is just as important as writing
the documentation for people to use__

You see, it wasn't enough that our reactor plant manuals were excellent ...
it was that we USED them to increase our knowledge of the subject. This took
an organizational attitude that transcended the use of fear that I mentioned
earlier. Executive level and senior personnel bought into the idea that
documentation, along with training, helped the organization achieve its
mission.
<snip> 
I am also witness to the notion that this attitude towards documentation
doesn't exist in the private sector.  No company in the private sector could
ever hope to meet schedule due to the associated cost of obtaining this
level of document quality and usability. Only government agencies like NASA
have the deep pockets to achieve a similar level of quality.

<snip>