Re: Adobe humor

Subject: Re: Adobe humor
From: Beth Friedman <bjf -at- wavefront -dot- com>
To: Tech Writing List <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 26 Jun 2000 11:50:04 -0500

Oddly enough, I had almost the opposite situation a few months ago with Adobe. I needed to reinstall Acrobat 4.05 on my computer after a massive crash for a rush project (isn't it always?), on a Sunday evening. The serial number I had on the disk wasn't working properly. I called the Adobe sales help number I found on the Web site, and explained the problem, even though I expected to be told that I'd have to call a different number on Monday morning. The person on the phone asked for my name and the serial number I was trying to input, then told me the additional characters I had to add in to make the screen accept it as valid.

The whole thing took maybe five minutes and averted a major hassle.

Beth

In our previous episode at 11:23 AM 6/26/00, Bob Morrisette wrote:

Friends,

Here is an off-topic story about Adobe.

I needed to upgrade my five year old FrameMaker to 6.0 in a hurry to
do a side contract. I called Adobe because I live in San Jose.
<snip sad story>
--
Beth Friedman / bjf -at- wavefront -dot- com
"The nice thing about standards is that there are so many of them to choose from." --Andrew Tanenbaum





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