TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I would never consider the SME my customer. Everyone I work with on a development project operates under the assumption that the end user of our software is the customer. My job is to take the SME's information and translate it into plain English. I suspect the approach you've described is not the norm.
>From: Christensen, Kent
>The tech writer's customer is always the SME.
>The external customer belongs to the SME, i.e.,
>the team or person designing the product. I don't think this formula varies
>from company to company.