Productivity Metrics

Subject: Productivity Metrics
From: "Ward, Curtis (DBS-CLT)" <curtis_ward -at- dbs-systems -dot- com>
To: "'techwr-l'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 7 Jul 2000 15:04:44 -0400

My department (Tech Pubs/Training Development) has been charged with
developing a set of productivity metrics to be used for both individual and
department evaluation and planning. I'm pretty underwhelmed with most of the
material I have found researching this issue.

Does anyone know of a good model or have any experience with this area? I'm
particularly concerned about validity of any numbers we are able to develop.


Curtis Ward
curtis_ward -at- dbs-systems -dot- com

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