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My department (Tech Pubs/Training Development) has been charged with
developing a set of productivity metrics to be used for both individual and
department evaluation and planning. I'm pretty underwhelmed with most of the
material I have found researching this issue.
Does anyone know of a good model or have any experience with this area? I'm
particularly concerned about validity of any numbers we are able to develop.
curtis_ward -at- dbs-systems -dot- com