TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Here's a free white paper just into my mailbox! If you're looking for a
sample, this might be the one!
> FREE E-SERVICE WHITE PAPER from RightNow Technologies
>
> You know that e-business is only successful with e-service.
> But good e-service -- also called web customer service -- is
> built on a knowledge base filled with useful, timely
> information. This paper teaches you to collect, organize,
> and publish to your web site answers your customers need.
> Download at http://www.rightnowtech.com/icono_kb_paper.html
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"The world we have created today...
has problems which cannot be solved
by thinking the way we thought when
we created them."
...............................Albert Einstein
