More pdf frustration, this time with screen shots

[Linda Castellani <linda -at- gric -dot- com>]

I delivered the documentation in pdf files to the packaging contractor.
When I got the dummy for approval, the screen shots were fuzzy and entirely
unacceptable.

This is the third release of this software, and the only difference between
this time and previous times was that before, I delivered Word files, and
ended up with widows and orphans.  To avoid this, I used pdf this time.
(Advice I received from this very list.)

The contractor is telling me that the problem is that the screen shots were
done in 96 dpi.  I begged to differ, since I have used the same tool (again,
a recommendation from this very list) for each release, and had to use the
online help to discover where dpi was set; I had never changed the default
of 96, and in previous releases the screen shots were crisp and clear.

The contractor wants the screen shots redone; for the short term I've sent
her the Word version, but I'm afraid that now I'm back to widows and orphans
and other computer-specific anomalies.  I surely don't want to redo the
screen shots.

Is my thinking correct, that the problem is pdf?  Or is she right, and
suddenly 96dpi isn't good enough?

Linda