RE: Looking for the Bingo (was Get to the point?)
Again, this is just bad help design -- not a necessary result of
the online help medium.
I thought it was guite clear that I was not criticizing the on-line
help medium, but instead the predominant form that it has taken,
namely WinHelp-style help based on a keyword/index system.
I made that perfectly clear in the last paragraph of my original post,
which is repeated below:
Are there better ways than keyword/topic-based help systems
to produce on-line help that, unlike those systems, provide the
kind of links that put users in the driver's seat, and are structured
in such a way that users can form useful mental models of the
knowledge base? Absolutely. Are very many companies
doing it a better way? NOT.
| Nullius in Verba |
Dan Emory, Dan Emory & Associates
FrameMaker/FrameMaker+SGML Document Design & Database Publishing
Voice/Fax: 949-722-8971 E-Mail: danemory -at- primenet -dot- com
10044 Adams Ave. #208, Huntington Beach, CA 92646
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