TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Think like a customer: Of course, this is what we need to always keep in
mind. Our first step in doing this is to get into our customers (actually
our users) minds. Ideally, we would like to visit our clients, interview
them, and observe their usage of our documentation; however, do to
budgetary constraints, this is not an answer. So . . . we have decided to
come up with an incredible survey/questionnaire for our clients to relay
their documentation wants, needs, requests, and opinions.
I'm sure many of you have been in this boat before. That is why I come to
you to help me get started. Does anyone know a great resource to get me
started, or do you have any suggestions as to what questions would be best