RE: Looking for sample questions for a survey

Subject: RE: Looking for sample questions for a survey
From: John Posada <jposada01 -at- yahoo -dot- com>
To: Sanjay Srikonda <SSrikonda -at- invlink -dot- com>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 6 Sep 2000 11:07:19 -0700 (PDT)

Ohmygod...a tech writer doing marketing!

You got feedback and they got "educated". Doesn't get much better
than that!


--- Sanjay Srikonda <SSrikonda -at- invlink -dot- com> wrote:
> I did this recently, about 3 months ago, called every one of our
> customers up and spoke to them and informed them that:
>
> 1. The help is NOW new, rewritten and new, (read, usable)
> 2. context-sensitive
>
> Our customers ran to the help in droves and drove down the tech
> support calls by 25% I'm told.



=====
John Posada
Technical Writer
mailto:john -at- tdandw -dot- com
732-259-2874

"Hammers, Screwdrivers and Scissors"
An "I Can Do It" Book

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