Re: Index on a web-based help system?

Subject: Re: Index on a web-based help system?
From: "David Berg" <dberg -at- dmpnet -dot- com>
To: "Hart, Geoff" <Geoff-H -at- MTL -dot- FERIC -dot- CA>, "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 15 Sep 2000 09:36:57 -0500

> And congratulations. So few Web designers have clued in to the notion that
> true, professionally done index beats a full-text search engine every
> --Geoff Hart, FERIC, Pointe-Claire, Quebec
> geoff-h -at- mtl -dot- feric -dot- ca

I wouldn't say "every time." Different people prefer different ways to look
stuff up, and that can vary from site to site.

I prefer the school of thought that a good web designer takes into account
the variety of preferences that their site visitors might have. Offer them
an index, a search engine, a site map, or whatever tool will help them find
what they want the quickest.

This sort of thing was discussed awhile back in the basic idea
is that users have a variety of preferences, but the one thing they have in
common is that they want to find things quickly.

David Berg

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