Re: Taking advantage of "reflexive" responses in users

Subject: Re: Taking advantage of "reflexive" responses in users
From: Annamaria Profit <inteltek -at- erols -dot- com>
To: "Hart, Geoff" <Geoff-H -at- MTL -dot- FERIC -dot- CA>
Date: Wed, 04 Oct 2000 13:07:05 -0400


Using this technique is hazardous. Remember WHY you clicked the window
closed? You were trying to get rid of it! Giving a user exactly what
they DON'T want is going to create significant hostility. Even if
you're trying to reinforce a point, the user is saying "so what, I don't
want to hear this." Do you really want to take them to the screen they
just refused? The technique ignores the user's ability to choose.

"Hart, Geoff" wrote:

> So the techwr-l tie-in: A small voice is telling me we could use this kind
> of predictable response in technical communication, but I'm drawing a blank
> right now. Suggestions anyone?


Annamaria Profit
E-mail: inteltek -at- erols -dot- com

Celebrate failure! It's a critical element of learning.

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