Acrobat Colorfile Error - Additional Note

Subject: Acrobat Colorfile Error - Additional Note
From: Cindy Hudson <chudson -at- ECS-INC -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 26 Oct 2000 12:19:17 -0400

I've already suggested that the customer upgrade to the current version of
Reader. But she's apparently not interested, and not all of our customer
base is terribly computer savvy. So, I'm stuck with the problem and need to
solve it for those who won't upgrade.

-----Original Message-----
From: Cindy Hudson [SMTP:chudson -at- ECS-INC -dot- com]
Sent: Thursday, October 26, 2000 12:03 PM
Subject: Acrobat Colorfile Error

Hi all!

It seems to be the day for Acrobat problems. I created a PDF using
Word and
Acrobat 4.05. (And set it to be compatible with Acrobat 3.0.) It
opens just
fine on the machines at the office, which all use Reader 4.0 and

A customer just sent me the following error message. She's using

"Could not find the colorfile named Cs6. When I clicked Okay, the
message said, "This file contains information not understood by the
Suppress further errors?"

The document won't open for her, and Adobe support doesn't even
mention this
error. Any suggestions on how to fix this?


Cindy Hudson

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