RE: And finally, the sign-off was...

Subject: RE: And finally, the sign-off was...
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 31 Oct 2000 14:40:12 -0500

I second the tough love approach and the preservation of your master copies.

I add the following:

What seems to be working best in my environment is running document changes
through exactly the same change control and tracking system that is used for
other issues (bugs and engineering change requests).

The formal issues tracking:
1. Forces everyone to prioritize every change they want.
2. Gives documentation issues the same visibility and management review as
everything else.
3. Lets me respond in a professional manner, explaining my position and
deferring some issues for later.
4. Probably cuts down on the 'nicer wording' recommendations, but I can't be

Deadlines are still deadlines and crunch time is still crunch time, but if
the issues aren't in the tracking system, that's life.

Jim Shaeffer
jims -at- spsi -dot- com

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