Going from RoboHelp to RoboHelpHTML

Subject: Going from RoboHelp to RoboHelpHTML
From: "Susan Ahrenhold" <sahrenhold -at- winspc -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 27 Nov 2000 13:09:24 -0500


We are in the process of completely revising our online help system, and are
at a turning point between RoboHTML and RoboHelp for WinHelp(no, please
don't tell me how wonderful Forehelp or DocToHelp are; we have the RoboHelp
licenses).

I'm pushing for RoboHTML; the RoboHelp files are getting LARGE, and
difficult to handle (we use a lot of math, which means a lot of embedded
graphics, which means that the potential for corruption is always with us),
and HTML seems to be the direction that help systems are going in. Besides,
from a re-use standpoint, it's pretty easy to turn a RoboHTML topic into an
FAQ.

But, it does require that a "silent install" (NOT hidden from customers, the
documentation says) be available as part of the install, as a portion of our
customer base is still on Windows 95, and won't be leaving any time soon.

There are management concerns, genuine I believe, with this technology
change. Are we getting ourselves into a bad place? Has anyone had experience
in this area that they'd be willing to share?

TIA





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