Misc.: Usability of the Florida ballots

Subject: Misc.: Usability of the Florida ballots
From: "Hart, Geoff" <Geoff-H -at- MTL -dot- FERIC -dot- CA>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 29 Nov 2000 10:50:21 -0500

Since there's been a fair bit of discussion posted concerning the problems
with the Florida ballot, I thought I'd contribute an interesting analysis of
the issue based on usability studies and some basic cognitive psychology. I
don't agree with everything in the article, but the author makes some very
good points, and his free e-mail newsletter makes for very good reading. For
more details, browse on over to:
http://www.humanfactors.com/library/nov00.asp

--Geoff Hart, FERIC, Pointe-Claire, Quebec
geoff-h -at- mtl -dot- feric -dot- ca

"Technical writing... requires understanding the audience, understanding
what activities the user wants to accomplish, and translating the often
idiosyncratic and unplanned design into something that appears to make
sense."--Donald Norman, The Invisible Computer

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