My way or the client's way

Subject: My way or the client's way
From: Cathy Moore <cathy -at- proseprovider -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 28 Dec 2000 08:45:32 -0500

While I agree that we need to be concerned about our readers, they might
not be as powerless as we think. Often, there are competing
products--ones with an easier interface & better docs. Clients who
ignore our suggestions and insist on swill are hurting their own
businesses. That's their right.

I'm currently producing sewage for an internet company. They want the
product done yesterday, so there's absolutely no time for discussion.
The client has made very clear they're right and everyone else is wrong.
However, I don't worry about the readers. The product will be sold on a
subscription basis in a highly competitive field. If readers agree with
the client's approach, they'll be happy. If they disagree, they'll take
their money elsewhere. I predict a lot of money will go to the competition.

Another point: When we try to persuade a client to do it our way, we
have to push the client's buttons. Concern for the user is noble but
might not be shared. I got pretty far with one client who was sick of
high phone support costs. If you don't do it my way, I said, the users
will get frustrated and call. They caved instantly.


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