HTML v .hlp [RE: 28.8 Modem Users]

Subject: HTML v .hlp [RE: 28.8 Modem Users]
From: Paul Hanson <PHanson -at- Quintrex -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 5 Jan 2001 13:08:16 -0600

Talk about timing!

I came up against the attitude that Andrew Plato states below with the
vendor of the software I use to create Help files. The vendor has decided
that HTML is the future of Help and, because of that, is not making changes
to their .hlp file interface. A technical support person wrote to me today
and stated that "the reason that HTML Help seems to get more attention is
because the vast majority of our users have told us that that is the
direction they are moving, either to chm or Webhelp."

That's all fine and dandy. It's a 'business decision' to cater to the 'vast
majority' of users. But what about us TWers that write Help for non-internet
applications? Why would we *ever* want to require an end-user to install a
browser just for Help? I wouldn't. Our systems have no interaction with the
Internet. (If anyone has successfully lobbied to do this, please email me.
I'm curious about how you justified your case and why you decided HTML help
was the way to go.)

I guess I'm a young (31) old-timer (been at this 6 years in 2/2001) that is
writing Help for an app that is not cutting-edge.

> Ideas, suggestions, comments, solutions, etc. appreciated.
Paul Hanson
Documentation Team
Quintrex Data Systems

> Andrew Plato wrote:
> My point in my remark was that many companies do not target home users
> with slow modems and as such, large graphics on the site are not a big
> concern.

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