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It depends on the company. In my experience, Frame has been used about 95%
of the time for end-user publications, whereas Word has been used for
internal documentation. Occasionally, I've had to use PageMaker for user
manuals.
You have to take into account your subject matter. For example, if your
documentation contains mathmatical equations, Frame is the tool to use.
Graphics, screen captures, and illustrations are a whole other discussion.
Suzanne
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