Reference: Brown Paper Resources

Subject: Reference: Brown Paper Resources
From: "Charles, Dan" <CharlesD -at- tyson -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 20 Feb 2001 09:53:58 -0600

My boss has been tasked to document our IS customer support structure. No
one here has really written brown papers, and we are looking for additional
how-to resources for writing this type of document. (We are working from a
couple of college texts by Lannon and Boiarsky.)
Any suggestions, gotchas, web sites, or other books would be appreciated.
Dan Charles
IS Technical Writer
Tyson Foods, Inc.
charlesd -at- tyson -dot- com
(501) 290-3798

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