RE: Task-based vs. descriptive online help

Subject: RE: Task-based vs. descriptive online help
From: "Giordano, Connie" <Connie -dot- Giordano -at- FMR -dot- COM>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 7 Mar 2001 15:32:33 -0500

It's appropriate if the screen has been designed with tasks in mind. If
your task is to check statuses on something then you could name the topic
accordingly. However, most systems aren't designed this way, which is why
separating task-based and reference help becomes an issue in the first

I'd be more inclined to figure out how users refer to the task, title the
topic that way, then include index references by the window name.

Enough from this usability advocate--HTH

Connie Giordano
Senior Technical Writer
Advisor Technology Services
e-mail: Connie -dot- Giordano -at- fmr -dot- com

"Tell me and I'll forget. Show me, and I may not remember. Involve me,
and I'll understand." - Native American Proverb

-----Original Message-----
From: Melissa Akers [mailto:Makers -at- Lumisys -dot- com]
Sent: Wednesday, March 07, 2001 2:48 PM
Subject: RE: Task-based vs. descriptive online help

Would naming a help topic after a screen name, for example, "Status Window",
really be appropriate? Is that "reference help"? How often do users look
at the title bar of a window and then look it up in the help (by TOC, index,
or by help topic)?


Develop HTML-Based Help with Macromedia Dreamweaver 4 ($100 STC Discount)
**New Dates!!** San Francisco (Apr 16-17), San Jose (Mar 29-30) or 800-646-9989.

IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: Internet at work? Summary dismissal
Next by Author: RE: Advocating Documentation and Support
Previous by Thread: RE: Task-based vs. descriptive online help
Next by Thread: Frame 6.0 reference book?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads

Sponsored Ads