Advocating Documentation and Support

Subject: Advocating Documentation and Support
From: Jeff Hanvey <techwriter -at- jewahe -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 8 Mar 2001 09:03:35 -0800 (PST)

ZDnet's Lee Schlesinger has written an article advocating the inclusion of documentation and support with the product:,4586,2693252,00.html

My question is: should documentation be free or made a cost center? How far would making users pay for documentation go toward making tech writers more involved in the development process and gaining us the respect of SME's?

Jeff Hanvey:


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