RE: Advocating Documentation and Support

Subject: RE: Advocating Documentation and Support
From: Christi Carew <ccarew -at- rangestar -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 8 Mar 2001 09:43:37 -0800

> Reading the "Talkbacks" has also been enlightening,
> especially about the way that programmers and engineers feel
> about documentation:

> "When you buy a car, does the dealer throw in a week's
> refresher course on how to use the car's new features?

No, but the brakes usually don't just stop working one day (y'know, that
"undocumented feature).

> "When you buy a VCR, does the merchant stop and offer you a
> free lesson on how to program it?

No, but (again) the VCR doesn't "unexpectedly shutdown" making you restart
your television every so often.

Perhaps if software were as bug-free as VCRs and cars (not that they are
perfect, mind you), then that might be an acceptable attitude. But the
quality of software is so low...

Christi Carew

Product Marketing Documentation Specialist
ccarew -at- rangestar -dot- com

(I apologize for the long sig. It is automatically attached to all outgoing
© 2001 RangeStar Wireless, Inc. All Rights Reserved. The information
contained herein is Confidential. If you are not the intended recipient, we
hereby give you notice that any unauthorized use, dissemination or
duplication of the documents, information, or images contained herein
without RangeStar's written consent is prohibited. Protected by one or more
U.S. Patents 5,507,012; 5,666,125; 5,777,586; 5,945,954; 5,999,140;
D417,221; 6,095,820; 6,181,283; and other U.S. and foreign patents and
trademarks pending. Rangestar and Rangestar Wireless are trademarks of
Rangestar Wireless, Inc.


Develop HTML-Based Help with Macromedia Dreamweaver 4 ($100 STC Discount)
**New Dates!!** San Francisco (Apr 16-17), San Jose (Mar 29-30) or 800-646-9989.

IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: Information Architect part of IT or TW?
Next by Author: RE: Acronyms
Previous by Thread: Re: Advocating Documentation and Support
Next by Thread: RE: Advocating Documentation and Support

What this post helpful? Share it with friends and colleagues:

Sponsored Ads