Re: "Ideal" help system was task-orientated vs. reference help

Subject: Re: "Ideal" help system was task-orientated vs. reference help
From: Bill Swallow <bill_swallow -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 8 Mar 2001 21:14:31 -0800 (PST)

> What is you ideal help system?

Ah! A trick question! The ideal help is an intuitive
GUI which requires no support! :)

> What do you expect to find in the help, if
> you buy a new program you know nothing about?

Information about the product, its architecture, and
how it works.

I think it's very important to note that the purpose
of Help is *not* to teach you how to use the
application from soup to nuts. The purpose is to
provide information when necessary to aid you in your

Bill Swallow
Information Design & Development Professional
bill_swallow -at- yahoo -dot- com -
List Owner, HATT <>
List Owner, WWP-Users <>
Editor, InFrame Magazine <>
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Develop HTML-Based Help with Macromedia Dreamweaver 4 ($100 STC Discount)
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October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.

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