PDF problemo

Subject: PDF problemo
From: Michele Davis <michele -at- krautgrrl -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 12 Mar 2001 11:56:44 -0600


Un problemo with a software application. Here's the scoop:

1) An application installs Acrobat Reader when it installs the software, both
bundled in the Install Shield.

2) The application is browser-based, IE only.

3) When you press the Help button within IE, this spawns another IE window.

4) This IE window spawns Acrobat Reader within IE.

5) My .pdf manual displays.

6) The .pdf doesn't work, it hangs IE, you can't use the bookmarks, scroll bar,
or anything.

7) It locks up to the point that you cannot close the window, you need to go to
Task Manager.

Any ideas about what is wrong? The engineers are clueless. App. is running on
Windows, behind the scene is Apache.

In advance, muchos gracias for help!


I'm an artist, and if that doesn't excuse my many
faults, I don't know what does! www.krautgrrl.com


Develop HTML-Based Help with Macromedia Dreamweaver 4 ($100 STC Discount)
**New Dates!!** San Francisco (Apr 16-17), San Jose (Mar 29-30)
http://www.weisner.com/training/dreamweaver_help.htm or 800-646-9989.

IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.
CALL FOR PAPERS OPEN UNTIL MARCH 15. http://ieeepcs.org/2001/

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