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Based on Christy's definition of a protocol analysis, would cognitive
walkthroughs/usability testing be a more standard way of referring to such
psharman -at- verity -dot- com asked:
<<What's a protocol analysis? (Maybe I know it by another name, but it
doesn't sound standard in my little corner of the real world.)>>
Christy T. replied:
For example, when we finish writing instructions, we trade with each other.
I have to watch the person with my instructions (the "doer") attempt to
execute the project (whatever it is). I am not allowed to speak to the doer
during the process; only to take notes on where the "doer" is running into
problems. Then I revise my instructions according to my notes and find
someone else to try it again. The instructions tend to dramatically improve
the second time around, with the "doer" sailing through them (mostly!).
IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.
CALL FOR PAPERS OPEN UNTIL MARCH 15. http://ieeepcs.org/2001/
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