RE: writing quality

Subject: RE: writing quality
From: "Balchunas, John" <JBalchunas -at- orgtek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 13 Mar 2001 14:35:50 -0500

Based on Christy's definition of a protocol analysis, would cognitive
walkthroughs/usability testing be a more standard way of referring to such

John Balchunas

psharman -at- verity -dot- com asked:

<<What's a protocol analysis? (Maybe I know it by another name, but it
doesn't sound standard in my little corner of the real world.)>>

Christy T. replied:

For example, when we finish writing instructions, we trade with each other.

I have to watch the person with my instructions (the "doer") attempt to
execute the project (whatever it is). I am not allowed to speak to the doer

during the process; only to take notes on where the "doer" is running into
problems. Then I revise my instructions according to my notes and find
someone else to try it again. The instructions tend to dramatically improve

the second time around, with the "doer" sailing through them (mostly!).


Develop HTML-Based Help with Macromedia Dreamweaver 4 ($100 STC Discount)
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October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.

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