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According to Jacob Nielson, a usability study with more than 5 subjects is
counterproductive. Personally, I find this flies in the face of accepted
From: bounce-techwr-l-62124 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-62124 -at- lists -dot- raycomm -dot- com]On Behalf Of Wangeci W
Sent: Thursday, 15 March 2001 09:08
Subject: Online Help/Usability
I'm currently designing a usability study for an online help system. Does
anyone have experience with testing documentation? I am particularly
interested in testing users - the product we've been documenting has a wide
spectrum of users(i.e. different characteristics), and I'm not sure we can
duplicate that variety in the study. How valid is the study without full
IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.
CALL FOR PAPERS OPEN UNTIL MARCH 15. http://ieeepcs.org/2001/
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