RE: Online Help/Usability

Subject: RE: Online Help/Usability
From: "Steve Hudson" <steve -at- wright -dot- com -dot- au>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 15 Mar 2001 13:53:29 +1100

According to Jacob Nielson, a usability study with more than 5 subjects is
counterproductive. Personally, I find this flies in the face of accepted
statistical analysis.

-----Original Message-----
From: bounce-techwr-l-62124 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-62124 -at- lists -dot- raycomm -dot- com]On Behalf Of Wangeci W
Sent: Thursday, 15 March 2001 09:08
Subject: Online Help/Usability

I'm currently designing a usability study for an online help system. Does
anyone have experience with testing documentation? I am particularly
interested in testing users - the product we've been documenting has a wide
spectrum of users(i.e. different characteristics), and I'm not sure we can
duplicate that variety in the study. How valid is the study without full
user representation?


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