RE: Content Moratorium

Subject: RE: Content Moratorium
From: SteveFJong -at- aol -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 23 Mar 2001 14:40:00 EST

Someone wrote, "The engineers aren't going to stop improving the product so
you can catch up." That's a fine expression of the gunslinging engineer's
attitude, but it's not reflective of the reality of a growing, or grown-up,
company. In the gunslinger's company:

The software isn't completely tested

The documentation is late, incorrect, or both

The training material is late, incorrect, or both (and imagine the
humiliation of going to, say, a South American country, starting the class,
and hearing "Our screens don't look like that")

The marketing collateral is late, incorrect, or both (and the sales force
isn't selling what the gunslingers are crafting [crufting?])

The translations are late, incorrect, or both

Individually, these problems might be overcome, but the labor rates to
produce all that late/incorrect material eventually overwhelms whatever
benefits are imagined for "customer responsiveness." It doesn't pay to get
too far out in front of the army 8^)

-- Steve

Steven Jong, Documentation Team Manager ("Typo? What tpyo?")

Lightbridge, Inc., 67 S. Bedford St., Burlington, MA 01803 USA

mailto:Jong -at- lightbridge -dot- com -dot- nospam 781.359.4902[V], 781.359.4500[F]

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