Web Help Tools

Subject: Web Help Tools
From: "Jon Leer" <jleer -at- ltc -dot- mv -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 29 Mar 2001 11:16:49 -0500

Your advice is appreciated.

I am starting a contract to write help for a Website. The person who hired
me presumed that we'd use RoboHelp (he's a project manager over several
developers; I'd be the only writer) and told me if I need a license to go
ahead and purchase it and he'd reimburse me. Of course, he asked me the
price. RoboHelp Office Suite is $899.

Is it really necessary to get as comprehensive a tool as this is supposed to
be? Does this really give you the bang for the buck?

I did a Web help project a while back and was looking through a RoboHelp
HTML demo CD as a possible tool for the job. That was nixed when the client
told me to write in plain vanilla HTML. So I wrote HTML in Notepad, and
ftp'ed the files to the guys who hired me to load up on the site.

However, with the advancement of various Web features, e.g., DHTML, I will
probably need a Help-oriented tool for this job. Is RoboHelp Office really
the way to go? Is there any other product out there that is better priced
and offers great functionality? Or, can I simply stick to straight HTML

Also, what are the best design and how-to books out there for writing and
managing Web-oriented help projects?


Jon Leer
Leer Technical Communications
Provider of Technical and Business Writing
176 S. River Rd., Bedford, NH 03110, USA
603-644-8627 (office) 603-644-8339 (fax)
603-533-7538 (cell)

"Improving Both Your Writing and Bottom Line"


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