RE: The demise of the printed manual?

Subject: RE: The demise of the printed manual?
From: "John Fleming" <johnf -at- ecn -dot- ab -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 13 Apr 2001 02:43:53 -0600

I'm working on a project for a company that provides "customer care,
call centre, and billing services to utilities, large municipalities,
energy retailers and other organizations," and all we are producing is
online documentation.

> Subject: The demise of the printed manual?
> From: Warren_Singer -at- vocaltec -dot- com
> Date: Thu, 12 Apr 2001 11:18:46 +0200
> X-Message-Number: 1

> My company is thinking of cutting down on costs by stopping the
> of printed manuals. How many of you work for companies that only
> online documentation? (pdf format/html/online help). Is it
acceptable in
> today's market? Is it an acceptable practise in the
Telecommunications and
> carrier industry? I have heard that Cisco, for example, only
> online documentation.


John Fleming
Technical Writer
Edmonton, Alberta
email: johnf -at- ecn -dot- ab -dot- ca


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