Human-computer interaction and interface design

Subject: Human-computer interaction and interface design
From: "Karen E. Black" <kblack_text -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 16 Apr 2001 12:29:47 -0400

For our e-commerce site, I've been researching material to make ordering easier and less stressful for our customers (and increase their purchasing). Besides Laurel's "The Art of Human-Computer Interface Design" and Jakob Neilsen's stuff, does anyone have URLs or book recommendations for sources of readings/writings?

Thanks in advance,
Karen Black
Technical Writer and Whiner
Davis + Henderson
Toronto, ON
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