Re: Value of good communication?

Subject: Re: Value of good communication?
From: Regina Lynn Preciado <rlp -at- wwwritingonline -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 25 Apr 2001 13:24:30 -0700

You can also point out that when you buy software, the box contains two items, the install disk and the manual. The software includes both the program and the online help. The install wizard contains important instructions - too often written by the developer w/o going through a writer or editor, but it's still there.

The documentation is half the product.

Users ASSUME the existence of a manual, thus the complaints when it's missing or terrible, and the complete lack of mention when it's there and good. Bad or missing documentation undermines customer confidence & satisfaction.

Our value may be better measured in what it costs NOT to have us rather than what it costs TO have us.

Regina Lynn Preciado
Word Wrangler * Digital Nomad
Poke the Bunny!


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Value of good communication?: From: Hart, Geoff

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