800 numbers (was RE: Translating documentation/insertion of screen shots)

Subject: 800 numbers (was RE: Translating documentation/insertion of screen shots)
From: "Michele Marques" <marquesm -at- autros -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 7 May 2001 11:13:36 -0400

Bill Burns wrote:

> (By the way, make sure to include support numbers that are
> accessible from
> outside of North America. 800 numbers don't work outside of North
> America.
> I'm not adding this to be flippant. It's a common oversight.)

Actually, 800 numbers for the U.S. don't work in Canada (and I expect
Mexico) unless they are also set up in Canada. Even worse than having to
call long distance for tech support is having to look up the long distance
number, because the U.S. company only printed their U.S.-only 800 number.

Michele Marques
Technical Writer,
Autros Healthcare Solutions
marquesm -at- autros -dot- com

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Re: Translating documentation/insertion of screen shots: From: Bill Burns

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