Re: Survey: how do you use PDFs

Subject: Re: Survey: how do you use PDFs
From: "Dan Roberts" <droberts63 -at- earthlink -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 9 May 2001 19:07:13 -0400

Scott has some good summarizing points. As a follow up question to the original
PDF question and responses, I'd like to ask:
If you provide PDF files that you think your client might print, do you tend to
provide larger, comprehensive documents (despite the longer DL time), or do you
break up larger topics into smaller ones, which might be interdependent? And if
so, how do you provide navigation between the different docs?

And if you create HTML "user guide" kinda stuff, do you enable users to DL PDF
files, and if so, do you provide the larger PDF files or the smaller ones?


-----Original Message-----
From: Scott Wahl <wahl_scott -at- yahoo -dot- ca>

>Many of us have stated our opinions about PDFs as
>users... but I would be more interested in hearing
>about feedback from our customers.
>Over the past year, we've moved to providing all our
>documentation on a secure website in _both_ HTML and
>PDF format.
>We are still gathering data, including web usage
>stats, but we've found the following so far:
>(1) Customers like having documentation on the web for
>a bunch of reasons:
>(2) For reading online, most customers do indeed seem
>to prefer the HTML docs. But they also like the option
>of being able to download the PDF to their PCs for
>future reference and for printing specific sections.
>(3) Some customers do request printed documentation.
>But the demand for printed books has decreased
>significantly since we've made everything available on
>the web site.


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