Interviewing Subject Matter Experts

Subject: Interviewing Subject Matter Experts
From: "Tina Lison" <tina_lison -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 14 May 2001 22:32:56 -0700

Hi All,

I am a Technical Writer and am currently enrolled in a technical communications class, ?Writing Strategies for Technical and Professional Communications.? For a class project, I chose to write about interviewing and establishing good relations with the Subject Matter Experts (SMEs) with whom you work.

I am seeking the thoughts and ideas of fellow Technical Writers about this topic and about any of the following questions to which you would like to respond:

* What advice would you give to a new Technical Writer about interviewing SMEs?

* What tips on interviewing SMEs would you give to an experienced Technical Writer?

* What have you done or would you recommend doing to establish a good working relationship with the SMEs with whom you will be working? What would you recommend doing to maintain the relationship?

* If you have ever had difficulty getting information from non-responsive SMEs, what is the most effective way you have found to resolve the problem?

* If you have ever had difficulty getting information from non-responsive SMEs, what is the most creative way you have found to resolve the problem?

* What pitfalls do you think that Technical Writers often fall into in their interviews and relations with SMEs?

Thank you for sharing your experience and knowledge!

Tina Lison
tina_lison -at- hotmail -dot- com

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