RE: Interviewing Subject Matter Experts

Subject: RE: Interviewing Subject Matter Experts
From: "Newman, Sarah" <snewman -at- bechtel -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 16 May 2001 10:31:18 -0500

John Fleming wrote:

>>Morons or not, those SMEs have information I need
to do my job, and it is much easier to get that information
if I treat them with a certain amount of respect.<<

Respect, flattery, and praise will often get a lot more results than demands
for information. Praise is the best technique I have found for getting
continued help and building relationships with SMEs.

I often send an e-mail to the project manager giving the status of the
project. In this e-mail, I try to praise the SME's helpfulness, promptness,
technical knowledge, or whatever (sometimes you have to dig deep) and say
I'm looking forward to working with the SME to complete the project. Then I
copy the SME and the SME's boss.

Usually the SME really does appreciate the acknowledgement. This can
reinforce a good working relationship, and sometimes can turn around a bad

Sarah Newman
Information Systems and Technology


*** Deva(tm) Tools for Dreamweaver and Deva(tm) Search ***
Build Contents, Indexes, and Search for Web Sites and Help Systems
Available now at or info -at- devahelp -dot- com

Sponsored by Information Mapping, Inc., a professional services firm
specializing in Knowledge Management and e-content solutions. See or 800-463-6627 for more about our solutions.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.


Previous by Author: Help Req for large screen captures.
Next by Author: How do you create left and right headers in word?
Previous by Thread: RE: Interviewing Subject Matter Experts
Next by Thread: Re: Interviewing Subject Matter Experts

What this post helpful? Share it with friends and colleagues:

Sponsored Ads