Re: Is a bad index better than no index?

Subject: Re: Is a bad index better than no index?
From: Fred Brown <fred -dot- brown -at- allegrotechindexing -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 22 May 2001 23:10:08 -0400

David, would your management expect a user to spend much effort on reading a manual that's poorly written. Or, would they expect a user to return to such a manual a second time?

One of the biggest issues in creating an index, or any other tool that assists users find information, is that the user will often describe the problem with different words from those used in the text itself.

What value would your users and your company receive from the documentation if the users are unable to find the specific information they need? And then what? Do they call customer support, share their frustrations with their colleagues, or look at other possible solutions?

A good index should pay for itself. And if your management is concerned about cost, you can simply ask some professional indexers for a quote.

Can you get away with a poor index? Well, maybe the best judges would your users.

Fred Brown

At 02:53 PM 5/22/2001 -0700, you wrote:

I may have posed this question a couple of years ago...I tried searching the
archives, but "index" is a word that you can't use in the search tool,

Anyway, my question is, is it better to create an index that isn't great (due
to my lack of an indexer's skill), or to leave the document without one?

~ ~ ~ ~ ~
Allegro Technical Indexing
"FrameMaker indexes that save time."
~ ~ ~ ~ ~
"Allegro Time!" the FREE ezine about
indexing for technical communicators.
~ ~ ~ ~ ~
fred -dot- brown -at- allegrotechindexing -dot- com
voice: (613) 728-9373 fax: (613) 728-0644
~ ~ ~ ~ ~


*** Deva(tm) Tools for Dreamweaver and Deva(tm) Search ***
Build Contents, Indexes, and Search for Web Sites and Help Systems
Available now at or info -at- devahelp -dot- com

Sponsored by Information Mapping, Inc., a professional services firm
specializing in Knowledge Management and e-content solutions. See or 800-463-6627 for more about our solutions.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: Knowledge Base Design
Next by Author: Anyone familiar with MS HTML HELP?
Previous by Thread: RE: Is a bad index better than no index?
Next by Thread: Re: Is a bad index better than no index?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads