Re: Usefulness of "What's This" help

Subject: Re: Usefulness of "What's This" help
From: "Dana Worley" <dana -at- campbellsci -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 30 May 2001 10:48:17 -0600

> Does anyone have any empirical research on the value of "What's This"
> help to users? I'm wondering if a particular product would suffer in
> any way if we removed that kind of help from it.

We had a similar discussion on the HATT list last week. My
personal preference would be to keep the context sensitive help. I
love context sensitive help (displayed in popups, Glenn <g>!). I like
nothing better than to be able to press F1 and receive a quick
answer to my "what the heck is this field?" question. However, you
could look at the HATT archives and see there are as many
opinions on this as there are folks who participated in the thread.

The question is, if you removed the CS help, would your customers
miss it? I know our customers would. If it is actually *useful* CS
help and your customers use it, then keep it.

Dana W.


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